Terms of Use
The short version: using the Site doesn’t sign you up for anything, your signed listing agreement controls, ShowingBee is our sister company, and your information moves between us only as described below.
1. Agreeing to these terms
These Terms of Use govern your use of trupropio.com and the TruPropIO website, tools and accounts (the “Site”), operated by TruPropIO, LLC (“TruPropIO,” “we,” “us”). By using the Site you agree to these terms. If you do not agree, do not use the Site. You must be at least 18 years old to create an account.
2. Who we are
TruPropIO, LLC is a Florida real estate brokerage (CQ1075632). Its broker is Keith Robert Gordon (BK3667043). TruPropIO offers flat-fee MLS listing plans, full-service representation through Keith’s Pro Team, and tools for landlords and property managers.
Using the Site does not create a brokerage relationship. A brokerage relationship, and any fee or commission, begins only when you sign a listing agreement or other written agreement with TruPropIO. Information on the Site is general and is not legal, tax or financial advice.
3. Plans, fees and listing agreements
The Site summarizes our plans and fees in plain language. If a summary and your signed listing agreement ever differ, your signed listing agreement controls. Sample listing agreements posted on the Site are for review only; your agreement is issued for signature at checkout. Prices and plan terms may change for new customers; changes never alter an agreement you have already signed.
Payments are processed by our payment provider. Holding deposits for rentals are paid directly to the landlord’s or property manager’s own account through Stripe Connect; TruPropIO does not hold them.
4. ShowingBee: our sister company
ShowingBee, LLC is a separate company and a sister company of TruPropIO. ShowingBee is partly owned by TruPropIO’s founder, Keith Robert Gordon. We disclose this common ownership so you can make informed choices. ShowingBee is a real estate brokerage (Sbee Real Estate LLC) and also operates as a technology platform.
The two companies have different roles:
- Showings. Showings for TruPropIO listings are requested, scheduled and tracked through ShowingBee. Self-guided tours, where offered, require ShowingBee identity verification, and lockbox access is released only after the owner or manager approves each tour.
- Resident discovery and verification. ShowingBee helps renters search, verifies identity, and, when available, provides a resident screening pass.
- Listing, application, lease and tenancy. TruPropIO handles MLS listings you choose, rental applications, the landlord’s decision, leases and tenancy records.
Your use of ShowingBee is also governed by ShowingBee’s own terms and privacy policy. ShowingBee offers the same connections to other companies; TruPropIO receives no special access to information beyond what is described here.
5. Information shared between TruPropIO and ShowingBee
We share only what each step needs:
- Sign-in. When single sign-in is available, ShowingBee confirms who you are (your name and verified email). It does not share passwords.
- Listings and vacancies. Property details, availability, fees and showing instructions you choose to publish are shared with ShowingBee so showings can be scheduled.
- Showings. Tour requests, approvals, feedback and showing activity move between the two companies so sellers, landlords and managers can respond.
- Rental applications. When a renter applies, ShowingBee sends TruPropIO a summary of the renter’s verified outcomes for that one property only, and only with the renter’s consent each time. Consent can be withdrawn for future use.
- Status updates. TruPropIO tells ShowingBee only the status of an application (received, decided, deposit paid, lease signed, moved in) so the renter can follow it. Notes, reasons and documents are not shared.
Neither company sells your personal information. Raw credit, background and bank reports are never shown to landlords or shared between the companies.
6. Tenant screening and fair housing
Resident screening, when offered, is performed through licensed consumer reporting agencies with the renter’s written authorization, under the federal Fair Credit Reporting Act. Landlords and managers see whether an applicant meets the property’s criteria, not the underlying reports. If an application is declined based on a consumer report, the applicant receives the notice the law requires, including how to get a free copy of the report and dispute it.
No application is approved or declined automatically; the landlord or manager decides. Every applicant to a property is held to the same criteria and fees. TruPropIO supports fair housing and does not permit criteria or conduct that discriminate on the basis of race, color, religion, sex, disability, familial status, national origin or any other characteristic protected by federal, state or local law. Equal Housing Opportunity.
7. Your content, photos and copyright
You keep ownership of the photos, descriptions and other content you upload. You give TruPropIO a non-exclusive, royalty-free license to use it to provide our services, including in the MLS, on the Site and with syndication partners, and to keep copies the law or MLS rules require.
Upload only content you own or have paid for. Photos from a prior listing, a prior listing photographer, a builder or another website usually belong to someone else. Before content is published, you confirm you created it or provide the receipt and the creator’s written permission. Copyright claims are federal claims, and statutory damages can reach $150,000 per work for willful infringement, plus attorney’s fees.
Our listing agreements require sellers to defend and indemnify TruPropIO against any claim that content they supplied infringes someone else’s rights, and to pay resulting damages, fines and legal costs. The same obligation applies to anyone who uploads content to the Site. We may remove content, or a listing, if proof of rights is not provided.
The Site’s own text, design, tools, logos and the TruPropIO and ShowingBee names are owned by their respective companies and may not be copied or reused without permission.
Copyright complaints. If you believe content on the Site infringes your copyright, send a notice to the address in section 13 with your contact details, the work, where it appears on the Site, and a statement that you have a good-faith belief the use is not authorized. We respond to valid notices promptly.
8. MLS and market information
Listing and market information comes from MLSs and other sources believed to be reliable but is not guaranteed. Verify anything important, such as square footage, schools, taxes and HOA rules, before relying on it. Pricing tools, simulators and examples on the Site are illustrations, not appraisals or predictions of a sale price.
9. Using the Site responsibly
You agree not to: provide false information; use another person’s identity or account; post unlawful, discriminatory or misleading content; scrape, copy or resell Site data; interfere with the Site’s security or operation; or use the Site to send spam. We may suspend accounts that violate these terms.
You are responsible for keeping your login secure and for activity in your account. By creating an account, you agree to receive emails about your account, listings and transactions. Marketing emails include an unsubscribe link.
10. Accessibility
TruPropIO is committed to making the Site usable by everyone, including people with disabilities. We design and test the Site to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, level AA, which is the standard generally applied to websites under the Americans with Disabilities Act. Our work includes readable color contrast, keyboard navigation, labeled forms, text descriptions for images, and captions for videos.
If you have trouble using any part of the Site, or need information in another format, contact us at the address in section 13. We will work with you to provide the information or service you need, and we treat accessibility reports as a priority. See our full accessibility statement.
11. Disclaimers and limits of liability
The Site is provided “as is.” We do not guarantee that it will always be available or error-free, or that any listing will sell or rent, at any price or within any time. To the extent the law allows, TruPropIO is not liable for indirect, incidental or consequential damages from your use of the Site. Nothing in these terms limits obligations in a signed listing agreement or any right you have that cannot be waived by law.
You agree to hold TruPropIO harmless from claims arising from your misuse of the Site, your content, or your violation of these terms.
12. Governing law and changes
These terms are governed by Florida law. Disputes will be resolved in the courts of Pinellas County, Florida. We may update these terms; the effective date at the top will change, and continued use of the Site after an update means you accept it.
13. Contact us
TruPropIO, LLC · 3110 First Ave N, Ste 2M 2FL PMB 1051, St. Petersburg, FL 33713.
For questions about these terms, copyright notices or accessibility help, email info@trupropio.com, write to us at the address above or contact us through your account. Equal Housing Opportunity.